1. All sales are final. No request for cancellations, changes or refunds is accepted.
2. Please print off your barcoded ticket or have ready on your phone screen to redeem at entry. Ticket purchaser will receive a confirmation email automatically upon purchase. Contact [email protected] for assistance..
3. In the event that the festival is either cancelled or postponed, we will make every effort to contact every patron via e-mail, time permitting. While we regret the inconvenience caused by these circumstances, we cannot be held responsible for any cost or damage such postponement or cancellation may incur. Similarly, we cannot be held responsible or liable for injuries, loss or damages incurred by patrons while attending these events.
4. The holder of the ticket assumes all risks and danger pertaining to the event for which the ticket is issued. Essential Productions LLC, Nelson Ledges Quarry Park, CincyTicket LLC or any members or individuals associated therewith cannot be held responsible or liable for injuries, illness, death, medical treatments, loss or damages incurred by patrons while attending these events, including anything related to Covid-19.
5. Refunds on tickets purchased are only made for an event that has been cancelled entirely. Times, dates, locations, performers, and event details are all subject to change with no refunds. In all instances when a ticket is refunded, only the cost of the ticket is refunded, not the service fees or order processing fees.
6. Tickets that are suspected to be purchased for the sole purpose of resale, or if unauthorized ticket duplication or suspected fraud occurs, will be cancelled without notice.